Support Center

We're here to help you succeed with PerilPulse. Get assistance with API integration, identity verification, billing, and more.

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API Documentation

Complete API reference, integration guides, and code examples.
verified_user

Identity Verification FAQ

Common questions about our identity verification process.
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Billing & Pricing

Information about our pricing, billing, and payment options.

Contact Support

email General Support

For all general inquiries, technical support, and assistance.

support@perilpulse.com
schedule 24-48 hours

badge Identity Verification Issues

Having trouble with identity verification? Need alternative verification methods? We're here to help.

support@perilpulse.com

Subject line: "Identity Verification Assistance"

schedule Priority: 24 hours

lock Privacy & Security Concerns

Questions about data privacy, security, or need to request data deletion.

privacy@perilpulse.com
schedule 30 days

phone Phone Support

For urgent matters or sales inquiries.

(512) 580-8500

Monday - Friday, 9:00 AM - 5:00 PM CST

bolt Immediate

Common Support Topics

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    API Integration

    Help with API setup, authentication, and troubleshooting

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    Identity Verification

    Verification failures, alternative methods, and Stripe Identity issues

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    Billing & Payments

    Payment issues, invoices, and account balance questions

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    Data & Privacy

    Data access requests, deletion, and privacy concerns

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    Migration from HazardHub

    Help switching from HazardHub to PerilPulse

Before Contacting Support

Please check these resources first:

star Priority Support for Volume Customers

High-volume API customers (1,000+ queries/month) receive priority support with faster response times and dedicated assistance.

Learn about volume pricing arrow_forward

Company Information

PerilPulse

A service of Underwriters Technologies, Inc.

Austin, Texas 78701
United States

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM CST
Saturday - Sunday: Closed

Email support is monitored during business hours.
API services operate 24/7/365.

verified_user Identity Verification Support

We understand that identity verification can sometimes be challenging. Our support team is here to help you through the process.

We Can Help With:

  • done Verification failures and error messages
  • done Alternative verification methods
  • done Document type questions
  • done Privacy concerns about biometric data
  • done Accessibility accommodations

When Contacting Us:

  • info Include your account email address
  • info Describe the specific issue you're facing
  • info Let us know if you need alternative verification
  • info Mention any accessibility needs

Note: For questions about data stored by Stripe during identity verification, or to request deletion of your data from Stripe's servers, please contact Stripe support directly at https://support.stripe.com.